Returns Policy

ETERNITY (UK) LIMITED offer a full refund within 30 days of delivery without ANY QUESTIONS ASKED. The returns policy is restricted to any items of the following: Goods that have been customised or engraved personally for you. If however, the items turn out to be faulty, damaged or not as specified on your order, ETERNITY (UK) LIMITED will either rectify the problem or provide a full refund.

Any returns of any orders will be completed only when the item is returned and received in its original condition, unworn and together with its original packaging, documentation and any certificates where applicable.

All returns are subject to confirmation and verification by ETERNITY (UK) LIMITED team.

For Health and Safety and Hygiene Purposes, earrings will not be considered for return for a refund.

ETERNITY (UK) LIMITED will not be responsible for any damage or loss of any return orders. ETERNITY (UK) LIMITED cannot be held liable for any loss or damage may be incurred as a result of your return, cancellation or late delivery.

ETERNITY (UK) LIMITED shall not be held liable for any loss, theft or damages that may occur.

If you have any questions, please don't hesitate in contacting us directly:

Eternity (UK) Ltd
Diamond Ring Specialists
106 Hatton Garden London

Tel: 020 7404 7277