Returns

Returns Policy

ETERNITY (UK) LIMITED offer a full refund within 30 days of delivery without ANY QUESTIONS ASKED. The returns policy is restricted to any items of the following: Goods that have been customised or engraved personally for you. If however, the items turn out to be faulty, damaged or not as specified on your order, ETERNITY (UK) LIMITED will either rectify the problem or provide a full refund.

Any returns of any orders will be completed only when the item is returned and received in its original condition, unworn and together with its original packaging, documentation and any certificates where applicable.

All returns are subject to confirmation and verification by ETERNITY (UK) LIMITED team.

For Health and Safety and Hygiene Purposes, earrings will not be considered for return for a refund.

ETERNITY (UK) LIMITED will not be responsible for any damage or loss of any return orders. ETERNITY (UK) LIMITED cannot be held liable for any loss or damage may be incurred as a result of your return, cancellation or late delivery.

ETERNITY (UK) LIMITED items have a two-year warranty guaranteed against any faults in their manufacturing. This warranty does not apply to items subjected to excessive wear, abuse or physical damage whether accidental or otherwise. Upon acceptance of delivery, the insurance and care of the goods becomes the sole responsibility of the customer and ETERNITY (UK) LIMITED shall not be held liable for any loss, theft or damages that may occur.

If the item of jewellery has been interfered with or altered by you, a third party or another jewellery, the two-year warranty and the return policy will cease to apply, and the item becomes non-refundable and non-returnable.

If you have any questions, please don't hesitate in contacting us directly:

Eternity (UK) Ltd
Diamond Ring Specialists
106 Hatton Garden London
EC1N 8LY

Tel: 020 7404 7277

E-mail: info@eternityjewels.co.uk